what do you mean by parse it through john? On 30/08/2010, at 10:12 PM, Torsten Brumm wrote:
Damn, you are right, for users with a password this will not work. Hmmm, possibly other guys have better ideas....parse it through john and then you have it plain text :-( 2010/8/30 Codatel Lists <li...@codatel.com.au<mailto:li...@codatel.com.au>> This is what the RT replied back to me in the email http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=reques...@email.com&pass= there was no password FYI the Auto generation script has no effect here as the requestor is an existing email address so the {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass} line is outside the password auto genrating script. I believe the $pass parameter has something to do with the script but it is not being understood as the line I used is not within that part of the script. On 30/08/2010, at 7:48 PM, Torsten Brumm wrote: OK, the mail sent out, does it have the password posted? Is this the correct link you created? http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=reques...@email.com&pass= Or like this? http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=reques...@email.com&pass=$pass ?? 2010/8/30 Codatel Lists <li...@codatel.com.au<mailto:li...@codatel.com.au>> I have tried that and I get the following result. The password is blank http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=reques...@email.com&pass= On 30/08/2010, at 7:38 PM, Torsten Brumm wrote: Hi, looks like we didn't talked about the same... You like to do this: {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} No idea what is stored here: $Transaction->CreatorObj->__Value('Password' but from the output you sent, it looks like the md5 of the password: You should try this: {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass} inside $pass you sent out the plain text password and i think, the login method with the link will also have the plaintext pass. Torsten 2010/8/29 Codatel Lists <li...@codatel.com.au<mailto:li...@codatel.com.au>> I am trying to setup my autoreply so that it has a direct link for the requestor to click and he can be logged straight into the RT. I am new to the eco system and have been playing around with it over the past few days. Ive hit a roadblock and am hoping someone can help me out. I have inserted the following into the autoreply template {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} It almost works perfectly except for the fact that the password actually goes out encrypted and is pretty useless. this is the link that the requestor gets back http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb> Below is my entire template. Can someone please let me know how I am able to send a clickable link with every autoreply that will take the requestor straight to the ticket on the web. Subject: AutoReply: {$Ticket->Subject} Greetings, This message has been automatically generated in response to the creation of a helpdesk call: "{$Ticket->Subject()}", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string in the subject line of all future correspondence about this issue. { *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar; if (($Transaction->CreatorObj->id != $RT::Nobody->id) && (!$Transaction->CreatorObj->Privileged) && ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*') ) { my $user = RT::User->new($RT::SystemUser); $user->Load($Transaction->CreatorObj->Id); my ($stat, $pass) = $user->SetRandomPassword(); if (!$stat) { $OUT .= "An internal error has occurred. RT was not able to set a password for you. Please contact your local RT administrator for assistance."; } $OUT .= " You can check the current status and history of your requests at: ".$RT::WebURL." When prompted, enter the following username and password: Username: ".$user->Name." Password: ".$pass." "; } } {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} Thank you. {$Ticket->QueueObj->CorrespondAddress()} ------------------------------------------------------------------------- {$Transaction->Content()} RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! -- MFG Torsten Brumm http://www.brumm.me<http://www.brumm.me/> http://www.elektrofeld.de<http://www.elektrofeld.de/> -- MFG Torsten Brumm http://www.brumm.me<http://www.brumm.me/> http://www.elektrofeld.de<http://www.elektrofeld.de/> -- MFG Torsten Brumm http://www.brumm.me<http://www.brumm.me/> http://www.elektrofeld.de<http://www.elektrofeld.de/>
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!