Hello We have RT 3.8.4 running. Our users are missing the functionality, that when they put ticket to RESOLVED, writing some info into message field, and adding some attachments there, then the requestor receive the email but WITHOUT attachment.
How we can change this ? Currently we have to make REPLY (with that attachment) and then hitting Resolve, but that's 2 steps with 2 emails to the requestor, which can be done by only one. BR, Miroslav -- View this message in context: http://old.nabble.com/Attachments-missing-in-RESOLVED-template-tp29697019p29697019.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!