Do you want to change so that all resolve messages are sent to the requestor? In that case you can use http://wiki.bestpractical.com/view/ResolveSendsReply
/Johan -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Miroslav Horvath Sent: den 14 september 2010 09:28 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments missing in RESOLVED template thanks, but this doesnt help. We don't want to teach 300 people, that when they need to send some file within Resolved, they have to change something. And other thing, for RESOLVED template we have another text message as for REPLY. -- View this message in context: http://old.nabble.com/Attachments-missing-in-RESOLVED-template-tp29697019p29705877.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
