I tagged on the below thread and realized I was really trying to do the reverse. I have setup a group and added users. I then want to create a search and show all tickets that are open, new or stalled and the owner is in this group. I have tried OwnerGroup = ‘GroupName’ and it didn’t really do what I expected. Is what I am looking for possible?
Thanks. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jason Ledford Sent: Wednesday, September 15, 2010 9:22 AM To: Ruslan Zakirov Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] can i see all tickets posted by my group? Sorry, I am a not sure what you’re asking in terms of a test file. I am unfortunately very n00bish when it comes to perl, if that’s what you are talking about. I would be happy to help however I can and provide whatever information you need, just point or nudge me in the right direction. Thanks. From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, September 15, 2010 8:35 AM To: Jason Ledford Cc: Ruslan Zakirov; RT-Users@lists.bestpractical.com; peceka Subject: Re: [rt-users] can i see all tickets posted by my group? Hi. This syntax should work, but probably there are no tests for it. Would you like to contribute a test file that demonstrates your problem? 14.09.2010 22:34 пользователь "Jason Ledford" <jledf...@biltmore.com<mailto:jledf...@biltmore.com>> написал: I am sort of tagging along this topic, since I was trying to do this very thing. RequestorGroup = 'GroupName' doesn't work for me. I have changed my query so that's the only thing it has, and have tried a couple of different group names and can't seem to get it work work. Is this possible or do I need to specify each user individually? -----Original Message----- From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-bounces@<mailto:rt-users-bounces@>...
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