On Wed, Sep 15, 2010 at 17:39, Mark Jenks <mark.je...@iodincorporated.com> wrote: > I have the clould configured and working great. Except one of the new > employees starting putting extra stuff in there and have made the cloud look > terrible.
> Is there a way to edit out things or just purge it and start over? Have you removed the offending values from all tickets? The cloud should only display tags that are in use. Ideally you should be able to just click the undesirable tag in the cloud, then change your search results view to Bulk Update and edit. It may not be as simple as that though, depending on what type of CustomField you are using for your tags, and what version of RT (slightly older versions don't have support for some fancier CF types like autocomplete in Bulk Update). Bulk Update would also replace the whole field, and not only one of several comma delimited values if present; "fixing" that is a tough nut to crack. I hope this helps, Jerrad -- Cambridge Energy Alliance: Save money. Save the planet. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
