Excellent! I didn't know that TAG's referred to resolved tickets also. I am now starting the process of going back through them and removing the offending tags.
Thanks! -----Original Message----- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Wednesday, September 15, 2010 4:52 PM To: Mark Jenks Cc: rt-users Subject: Re: [rt-users] RTx-Tags clearing? On Wed, Sep 15, 2010 at 17:39, Mark Jenks <mark.je...@iodincorporated.com> wrote: > I have the clould configured and working great. Except one of the new > employees starting putting extra stuff in there and have made the cloud look > terrible. > Is there a way to edit out things or just purge it and start over? Have you removed the offending values from all tickets? The cloud should only display tags that are in use. Ideally you should be able to just click the undesirable tag in the cloud, then change your search results view to Bulk Update and edit. It may not be as simple as that though, depending on what type of CustomField you are using for your tags, and what version of RT (slightly older versions don't have support for some fancier CF types like autocomplete in Bulk Update). Bulk Update would also replace the whole field, and not only one of several comma delimited values if present; "fixing" that is a tough nut to crack. I hope this helps, Jerrad -- Cambridge Energy Alliance: Save money. Save the planet. CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
