I am looking for some suggestions on the best way to have queue specific templates. I certain departments that have a queue setup with different needs for auto-responses and ticket resolutions. Is there is a way to over ride the global templates on a per queue basis? IT is the primary users of RT and we have a few departments that want to have a queue to handle their customer service needs.
How are you handling the differences between each queue as far as scrips and templates are concerned? Did you delete the global scrips and templates and create them on a per queue basis? Thanks, Dustin
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
