Dustin, Just name the template the same name as the Global template and RT will use the Queue-specified version of the same named template. For Queue-level scrips, you can select either the Global template or the ones you have for just the Queue.
Kenn LBNL On Wed, Sep 29, 2010 at 12:05 PM, Dustin Berube <dustin.ber...@gmail.com>wrote: > I am looking for some suggestions on the best way to have queue specific > templates. I certain departments that have a queue setup with different > needs for auto-responses and ticket resolutions. Is there is a way to over > ride the global templates on a per queue basis? IT is the primary users of > RT and we have a few departments that want to have a queue to handle their > customer service needs. > > How are you handling the differences between each queue as far as scrips > and templates are concerned? Did you delete the global scrips and templates > and create them on a per queue basis? > > Thanks, > Dustin > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!