I actually requested this as well, it would be incredibly useful. I've tried making a scrip for making any correspondence extract subject tag of the email (to RT) and move to ticket TITLE but no luck...
Kris Germann Mentor, Sales & Technical Support Fibernetics Corp Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -----Original Message----- From: Ruslan Zakirov <r...@bestpractical.com> Sender: rt-users-boun...@lists.bestpractical.com Date: Wed, 20 Oct 2010 02:13:06 To: Andrew Best<festi...@gmail.com> Cc: <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Update Ticket Subject on Comment/Reply Hi, I'm not sure why you need this. Doesn't sound like good idea to me. If you can do it automatically (I mean with code) then you can use scrips like Kenneth suggested. If you want to allow users to change subject manually on reply then you have to look into share/html/Ticket/Update.html and hack it to show Subject input field and process it on submit. On Thu, Oct 14, 2010 at 3:21 AM, Andrew Best <festi...@gmail.com> wrote: > Morning all, > > Is it possible to change/update the subject on a ticket when a user comments > or replies? > > At the moment the staff need to go into the ticket basics and update the > subject manually. It would save them time if they could change/fix the > subject of a ticket when they are commenting or replying to it. > > cheers > Andrew > > -- > Never be afraid to try something new. Remember, amateurs built the ark, and > professionals built the Titanic. > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- Best regards, Ruslan.
