On Wed, Oct 20, 2010 at 2:16 AM, Kris Germann <kris_germ...@295.ca> wrote: > I actually requested this as well, it would be incredibly useful. > > I've tried making a scrip for making any correspondence extract subject tag > of the email (to RT) and move to ticket TITLE but no luck...
I don't see how this related to Andrew's question. Have you looked at lib/RT/Action/ExtractSubjectTag.pm ? No idea what you mean by "TITLE". > Kris Germann > > Mentor, Sales & Technical Support > Fibernetics Corp > > Sent wirelessly from my BlackBerry device on the Bell network. > Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. > > -----Original Message----- > From: Ruslan Zakirov <r...@bestpractical.com> > Sender: rt-users-boun...@lists.bestpractical.com > Date: Wed, 20 Oct 2010 02:13:06 > To: Andrew Best<festi...@gmail.com> > Cc: <rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Update Ticket Subject on Comment/Reply > > Hi, > > I'm not sure why you need this. Doesn't sound like good idea to me. > > If you can do it automatically (I mean with code) then you can use > scrips like Kenneth suggested. > > If you want to allow users to change subject manually on reply then > you have to look into share/html/Ticket/Update.html and hack it to > show Subject input field and process it on submit. > > On Thu, Oct 14, 2010 at 3:21 AM, Andrew Best <festi...@gmail.com> wrote: >> Morning all, >> >> Is it possible to change/update the subject on a ticket when a user comments >> or replies? >> >> At the moment the staff need to go into the ticket basics and update the >> subject manually. It would save them time if they could change/fix the >> subject of a ticket when they are commenting or replying to it. >> >> cheers >> Andrew >> >> -- >> Never be afraid to try something new. Remember, amateurs built the ark, and >> professionals built the Titanic. >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! >> > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan.
