It really sounds like you want the Self Service interface that users get when they are unprivileged.
Thomas On 26 Oct 2010 12:29, Daniel Swan wrote: > Hi everyone, > > I have had a look through the archives, as well as a poke around the code. > > I'd really like to deploy RT with a minimised interface, I'd like to > obscure much of the functionality that RT deploys to make it more > approachable to the audience I would like to deploy to. > > Is there a simple way to (for instance) to hide Ticket metadata by > default - I would like to expose perhaps the Basics and Custom Fields > but not the Reminders, Dates, Links, 'More' section etc. I realise > they can be hidden with the carets, but could this be done to be > hidden (rather than exposed by default?) Similarly I'd probably quite > like to hide some of the tabs as well (Dates, Links, Reminders). > > If there isn't a simple way to do this, what is the complex way to do > it? Any pointers would be greatly appreciated. I have had a look at > the Wiki, but I'd prefer not to be making changes to any of the core. > > I've been using RT for many years, but never had the need to customise > it until now! > > regards, > > Dan >