Re: [rt-users] Can't send out email after moving RT

[Kevin Bailey]

Here's the log messages I found in syslog - I'm just looking through them now: Dec  9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012 Dec  9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012 Dec  9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012 Dec  9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012 Dec  9 16:34:22 cyclone2 RT: About to think about scrips for transaction #21542#012 Dec  9 16:34:22 cyclone2 RT: About to prepare scrips for transaction #21542#012 Dec  9 16:34:22 cyclone2 RT: Found 5 scrips#012 Dec  9 16:34:23 cyclone2 RT: About to commit scrips for transaction #21542#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com> #1147/21542 - Scrip 5  (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com> No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com> #1147/21542 - Scrip 6  (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com>Could not send mail: Insecure $ENV{PATH} while running with -T switch at /usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm line 333.#012#012Stack:#012  [/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:333]#012  [/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:288]#012  [/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:107]#012  [/usr/share/request-tracker3.6/lib/RT/ScripAction_Overlay.pm:242]#012  [/usr/share/request-tracker3.6/lib/RT/Scrip_Overlay.pm:507]#012  [/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:195]#012  [/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:181]#012  [/usr/share/request-tracker3.6/lib/RT/Record.pm:1466]#012  [/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2435]#012  [/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2348]#012  [/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:597]#012  [/usr/share/request-tracker3.6/html/Ticket/Display.html:144]#012  [/usr/share/request-tracker3.6/html/Ticket/Update.html:218]#012  [/usr/share/request-tracker3.6/html/autohandler:291] (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:349)#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com> #1147/21542 - Scrip 7  (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012 Dec  9 16:34:23 cyclone2 RT: <rt-3.6.7-17319-1291912462-219.1147-...@cyclone2.freewayprojects.com> No recipients found. Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012 Dec  9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern match (m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 1423. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012 Dec  9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern match (m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 1423. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012 On 09/12/10 16:32, Kevin Bailey wrote: I'll look at upping the debug level.  Not sure how - but I'll get the book out and look through the config file. Thanks, Kevin On 09/12/10 13:57, Kevin Falcone wrote: On Thu, Dec 09, 2010 at 12:40:18PM +0000, Kevin Bailey wrote: Hi, Hopefully a quick pointer is what I need. We've been running RT 3.6.1 for years no probs. We've now set up a new (replacement server) and installed RT 3.6.7. The database under the 3.6.1 install was copied over and put on to the 3.6.7 server - the the RT instance was connected to this DB. All seems to be working OK on the web interface. Only issue is that emails are not being sent. I.e. when I create a test ticket I set up my gmail email address as the requestor. When I type up a reply via the web interface it says it's going to send a reply to the requestor email address. But according to the email server logs it doesn't even try to send anything - and the ticket has no entry for the email being sent. You don't say what the RT logs say As the DB has been copied then all settings etc are the same as before - and the RT_SiteConfig.pm file looks sane. Is there something I need to set up RE the mail server (Postfix). Any pointers gratefully received. -- Kevin Bailey Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com Email: kbai...@freewayprojects.com Phone: +44 (0)1752 267090 -- Kevin Bailey Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com Email: kbai...@freewayprojects.com Phone: +44 (0)1752 267090