The error that I am getting is: [Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-2...@4j.lane.edu> #587/7702 - Scrip 26 Email TSS from Template (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) [Mon Dec 13 22:05:45 2010] [info]: <rt-3.8.8-18199-1292277945-1004.587-2...@4j.lane.edu> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
Here are the details for scrip #26: Condition: On Create Action: Notify Other Recipients Template: My Notify Stage: TransactionBatch The code that generated this error in my template is: { my $to_address = "rubble"; } To: {$to_addre...@4j.lane.edu Subject: New Ticket #{ $Ticket->Id() } has been created Time to go to work I really appreciate your help with this. Once I get this solved, RT will provide some much needed customization for our environment. Thanks, Kurt Engle From: "Kevin Falcone" <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Sent: Monday, December 13, 2010 12:11:12 PM Subject: Re: [rt-users] notification On Mon, Dec 13, 2010 at 11:50:53AM -0800, Kurt Engle wrote: > I have removed the blank lines, thank you for that tip. I am sending in the > 'ticket' as a user > other than myself and I am trying to notify someone other than myself. I am > still not seeing > the scrip being run. > > But, if I put the following code in the template: > ------------- > {my $to_address = "username" } > To: {$to_addre...@4j.lane.edu > Subject: New Ticket #{ $Ticket->Id() } has been created > > Time to go to work > ------------------ > > The script that uses this template gets run but I get an error on the > recipients. I am trying > to create a simple test that will successfully sendout e-mail, then I can > start trying to > figure out why my code is broken. Please include the error