I have tried FirstCustomFieldValue('NotifyEmail') but it returns nothing. But I
can look at the ticket and it shows the value that I would expect there.
FirstCustomFieldValues('NotifyEmail') returns this in the log file:
Template parsing error: RT::Ticket::FirstCustomFieldValues Unimplemented in
Text::Template::GEN14.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kevin Falcone" <falc...@bestpractical.com>
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 10:40:33 AM
Subject: Re: [rt-users] notification
On Tue, Dec 14, 2010 at 09:50:38AM -0800, Kurt Engle wrote:
> I am trying to approach this a little differently now. I am skipping the
> email part, and just
> trying to get it to print the value I want in the email (I am hard coding the
> To: field)
>
> But when I use this in the body of the email: {
> $Ticket->CustomFieldValues('NotifyEmail');}
>
> My result is this: RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110)
> But I cannot figure out how to get the value out of the Hash.
You're missing the word First in your method call
-kevin
> ----------------------------------------------------------------------------------------------
>
>
> From: "Kevin Falcone" <falc...@bestpractical.com>
> To: rt-users@lists.bestpractical.com
> Sent: Tuesday, December 14, 2010 8:19:16 AM
> Subject: Re: [rt-users] notification
>
> On Mon, Dec 13, 2010 at 02:24:26PM -0800, Kurt Engle wrote:
> > Action: Notify Other Recipients
>
> Oh, I wonder if that is your problem. Notify Other Recipients
> notifies CCs
>
> > { my $to_address = "rubble"; }
> > To: {$to_addre...@4j.lane.edu
> > Subject: New Ticket #{ $Ticket->Id() } has been created
>
> What happens if you Cc: to that address, or RT-Send-Cc: to that
> address?
>
> -kevin
