On Tue, Jan 18, 2011 at 12:05:06PM -0500, Sean Quinlan wrote: > They aren't a user in RT. The only users within RT are the staff and > volunteers for the > membership office. The 'clients' are the the thousands of people who join > the organization > (Interscholastic Equestrian Association), mostly riders and coaches. > Because the membership > 'office' is actually a group of people who are widely distributed > geographically, working out > of their homes, keeping track of support requests was becoming a > nightmare. Our hope is that > RT can centralize the point of communication and tracking open issues. > > Given that, we configured it so anyone could email in and create a new > ticket. Most members of > the IEA do have an email address, so I suppose we could add them all 'by > hand', but how would > we keep the membership in sync, which changes a little all the time and > has significant churn > every enrollment period (late summer).
You said you don't want RT emailing a mailing list. To stop it from sending mail to the mailing list: > Configuration -> Users, search for the user, leave the username as the > email address and then blank out the email address of the user record. > -kevin If RT has received or sent mail to an email address, there is a User, believe me. -kevin
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