Ah, my apologies! I went to the Users page and didn't see them, and did not register your instruction to search for them. Thanks for being patient and reposting your instructions. I have done as you suggested, and hopefully that takes care of it.
Thanks again, Sean On Tue, Jan 18, 2011 at 12:18 PM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Tue, Jan 18, 2011 at 12:05:06PM -0500, Sean Quinlan wrote: > > They aren't a user in RT. The only users within RT are the staff and > volunteers for the > > membership office. The 'clients' are the the thousands of people who > join the organization > > (Interscholastic Equestrian Association), mostly riders and coaches. > Because the membership > > 'office' is actually a group of people who are widely distributed > geographically, working out > > of their homes, keeping track of support requests was becoming a > nightmare. Our hope is that > > RT can centralize the point of communication and tracking open issues. > > > > Given that, we configured it so anyone could email in and create a new > ticket. Most members of > > the IEA do have an email address, so I suppose we could add them all > 'by hand', but how would > > we keep the membership in sync, which changes a little all the time > and has significant churn > > every enrollment period (late summer). > > > You said you don't want RT emailing a mailing list. To stop it from > sending mail to the mailing list: > > > Configuration -> Users, search for the user, leave the username as > the > > email address and then blank out the email address of the user > record. > > -kevin > > If RT has received or sent mail to an email address, there > is a User, believe me. > > -kevin >