That's in Kenn, thanks for the help.
There is also something else that's been in the back of my head for some time. When someone clicks on a ticket subject to open it, it is just a link I presume; however, could the same outcome of the scrip below apply to this as well? Essentially, any possible way for someone to open a ticket would force ownership? Kris Germann From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Tuesday, January 25, 2011 2:55 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Auto-own? Kris, We use a scrip for that: Description: Auto Owner Condition: User Defined Action: User Defined Template: Blank Stage: TransactionBatch Custom Condition: # Check for Ticket Status changed to "open" my $trans = $self->TransactionObj; return ($trans->Type eq "Status" && $trans->NewValue eq "open"); Custom action Prep Code: # set owner if Nobody my $ticket = $self->TicketObj; my $trans = $self->TransactionObj; my $owner_id = $trans->CreatorObj->PrincipalId; if ($ticket->OwnerObj->Name() eq 'Nobody' ) { $ticket->SetOwner($owner_id, 'Force'); } return 1; Custom action Cleanup Code: return 1; Works for us. Hope it helps. Kenn LBNL On Tue, Jan 25, 2011 at 11:37 AM, Kris Germann <kris_germ...@295.ca> wrote: Just wondering if there is a way to give the ticket to a RT user account as soon as they open it, rather than leaving it up to them to 'Take' it? Also, I'm running this report here: Created < '3 days ago' AND ( Status != 'rejected' OR Status != 'resolved' ) , which works for now, but is there a way to tell what this query does (how many tickets are < 3 days), but also tell me how old they actually are? Thanks Kris Germann Fibernetics Corporation