Kevin, What is the correct
On Tue, 2011-01-25 at 14:50 -0500, Kevin Falcone wrote: > On Tue, Jan 25, 2011 at 08:40:14PM +0200, Johannes Kullberg wrote: > > We have an autoreply template that includes the ticket information. The > > reply is all html > > except the original requestors message that comes out plain text. > > > > I suspect the "Transaction->Content()" should be modified but how? I > > have tried some solutions > > found on this mailing list but no success. > > > > We have these enabled at RT_SiteConfig.pm > > > > Set($PreferRichText, yes); What is the valid option here? Set($PreferRichText ??, ?); Am looking into fixing this since we usually receive autoreplies with "this transaction appears to have no content" > > This isn't a valid value for PreferRichText > > > Set($TrustHTMLAttachments, 1); > > But neither of those affect outgoing mail anyway. > > > {$Transaction->Content()} > > I suspect you want Type => 'text/html' there > > -kevin -- Regards, Gregory Okoth NOC Engineer Email:n...@accesskenya.com Tel: (254 20) 360 0908 Fax: (254 20)(254 20) 360 0001