On 2/7/2011 12:03 PM, Thomas Sibley wrote:
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could set a "default queue" for
everything OTHER than requests that come in via email.
Said another way:
* if a ticket is created via email, the queue should be set to
"unassigned" (one of our queues). This part is already working...
* if a ticket is created using the RT interface, the default queue
should be "helpdesk".
What do I need to change to make this happen?
This is a config option. Search for "default queue" in `perldoc
etc/RT_Config.pm`
But won't that change the option for BOTH the RT interface as well as
those that come in via email?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590
