Well, that's a bit simpler than the script (which, as I said, was already pretty simple) - but at least the way we operate it's still an admin task. What I'm dreaming of is an addition to the web UI, similar to the dashboard subscription interface, that would allow an RT user to configure the scheduling info and some basic ticket data. Guess that's something to add to my ever-expanding list of things to work on...
From: Raed El-Hames [mailto:raed.el-ha...@daisygroupplc.com] Sent: Friday, April 01, 2011 4:19 AM To: Roedel, Mark; rt-us...@bestpractical.com Subject: RE: recurring requests Mark: Have a look at rt-crontool , I think it may help you. Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Roedel, Mark Sent: 31 March 2011 21:45 To: rt-us...@bestpractical.com Subject: [rt-users] recurring requests Obviously it's pretty simple to write a script against the REST API and launch it from a cron job, but has anybody done anything that's more end-user facing to allow for the setup of recurring tickets for periodic maintenance and the like?
