I have searched for some threads on this question, but most date back quite a while:
http://lists.fsck.com/pipermail/rt-users/2003-September/017079.html http://lists.fsck.com/pipermail/rt-users/2003-June/014639.html http://www.gossamer-threads.com/lists/rt/users/94253 http://lists.bestpractical.com/pipermail/rt-users/2004-January/019992.ht ml But maybe I am missing something, so I thought I would ask and see if there has been any patches/RT modules that have been released dealing with users that are on different time zones. Currently we primarily have users in the US, and in the UK (not forgetting to mention some in the Netherlands, Germany, and France, and soon probably Asia as well). Some sites have independent IT support (so a localized instance of RT may suit the bill for some of these remote sites). However, it would be very useful to have a method of expressing the local time zone for users of a specific given region. How do most of you handle users in different time zones? Is it perhaps: - Creating multiple RT instances - Creating a fork of a given file/library (maybe dealing with UTC manipulation in some form or another) - External Module (I have looked via the GitHub code repository https://github.com/bestpractical/, but have not found anything there dealing with this issue directly) - Time Offset via a Scrip One of the threads above is performing a similar function via an RT scrip, and I am thinking we could very likely do the same; I was just wondering if there was something a bit more native to the application itself (as in say via a user set preference options, perhaps similar to the "locale" setting for the 'date format' option). Any insight would be helpful. Thanks, Eli