Lars: > we stored a saved search (Tickets) in "RT System's saved searches" with > the intention to make the search visible to all users.
"RT System Saved Searches" are only available to SuperUsers, these are the searches you include as default in home page etc etc. I think for your purposes and if its possible for you (pending number of users etc), I would suggest you create a new generic group and add all your users as members, then make your search as the new group search. Over here I have few generic groups, AllStaff which include all our staff, AllCustomers include our customers groups And 3rdParty which include suppliers groups etc, having these generic groups make my life much easier when applying permissions / dashboards and saved searches etc. Regards; Roy > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Lars Reimann > Sent: 04 May 2011 11:43 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Reuse RT System Saved Searches for all users > > Hi, > > we stored a saved search (Tickets) in "RT System's saved searches" with > the intention to make the search visible to all users. > > However, > > normal users cannot even see saved searches. We do require users to load > them only and i gave the showsavedsearch and loadsavedsearch to every one. > > It is not clear to me which access rights are needed to enable users to > see those system searches. > > If this is not possible via "RT System's saved searches", how do I make > searches available to all users? > Otherwise every user has to save his/her own identical query which is > impractical and most of our users do not want to understand detailed > search semantics. > > greetings, > l.r.
