Lars, All searches are saved based on two things; personal and group membership. Therefore, I give all the search rights (See, Create, Load, etc.) to all privileged users, GLOBALLY. Reason, you can only see a search that either you own or for a group you are a member of. Granting those search rights globally does NOT give anyone the right to see some search they shouldn't. That is always dependant on the groups you are a member of. This saves a LOT of time when setting up.maintaining rights.
As Raed explained, simply create a group with all the user you want to see a set of searches and put the users in that group. Kenn LBNL On Wed, May 4, 2011 at 3:43 AM, Lars Reimann <l.reim...@metaways.de> wrote: > Hi, > > we stored a saved search (Tickets) in "RT System's saved searches" with the > intention to make the search visible to all users. > > However, > > normal users cannot even see saved searches. We do require users to load > them only and i gave the showsavedsearch and loadsavedsearch to every one. > > It is not clear to me which access rights are needed to enable users to see > those system searches. > > If this is not possible via "RT System's saved searches", how do I make > searches available to all users? > Otherwise every user has to save his/her own identical query which is > impractical and most of our users do not want to understand detailed search > semantics. > > greetings, > l.r. > >