I'm following up on this thread: http://lists.bestpractical.com/pipermail/rt-users/2011-April/070205.html
I am very interested in making this work. We often need to communicate with outside agencies and being able to "push" a ticket to an outside agent would be very useful. --Yan -- My daughter is racing a triathlon to raise money for her swim club. Want to help? http://akari.seiner.com