Uhm...
it seems not to behave like I would like to.
Basically I have a privileged user U that is part of group "G".
On queue Q group G has right to show/modify/reply, whereas the system
privileged group does not have any right on the queue.
Also, on queue Q role "Requestor" has right to show/modify/reply,
whereas the system privileged group does not have any right on the queue.
Still, U can see all tickets in queue Q, even those he's not a requestor
for.
So I'm still looking for a way to hide tickets for which a user in the
group G is not a requestor for from the dashboard, if that's at all
possible :)
G
On 10/06/11 12:06, Raed El-Hames wrote:
Giuseppe,
I will not give the Everyone group rights other than Create Ticket and
ReplyToTicket (and this is only to get the email side of things working
properly).I also would not give any rights to the Unprivileged group.
For your purposes I would suggest you give the Requestor Role rights to
ShowTicket/ModifyTicket/ReplyToTicket, and if your requestors are Unprivileged
then their login will redirect them to the SelfService portal which is
restricted.
Hope that helps;
Regards;
Roy
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo
Sent: 10 June 2011 10:43
To: rt-users@lists.bestpractical.com
Subject: [rt-users] limit ticket list display on requestor login
Hi,
I guess I'm not getting this right.
I'd like that a user, upon login, were able to only see the tickets for
which they are a requestor (in a given queue).
Let's say I have a group G and a queue Q. If rights for G on Q are
"Create tickets" and "View queue" obviously they see all tickets in the
queue, whereas "Create tickets" alone does not allow them to see any
ticket.
To keep things tidy, I've also given the same rights to Everyone,
Privileged, Unprivileged.
Is what I want to do feasible with just permissions management?
Thanks,
Giuseppe
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
