Hi all,
I'm trying to get RT::Extension::Nagios to work but I'm stuck and I
can't totally understand why as there's nothing in the logs.
My RT_SiteConfig.pm looks like this in the relevant bits:
Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::LDAPImport
RT::Extension::Nagios));
Set($NagiosSearchAllQueues, 0); # true
Set($NagiosMergeTickets, 1); # merged to the newest ticket.
As far as I understand this should be enough. Now, the regexp that is
matched against the subject is
(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
([^/]+)/?(.*)\s+is\s+(\w+)
and as far as I can understand the match is made only over the subject
line (i.e. PROBLEM of a given host/service is matched with RECOVERY or
ACKNOWLEDGEMENT of the same host/service).
I've tried issuing two e-mails with subjects
"PROBLEM Service Alert: sambaserver/sambaserver_root is WARNING"
"PROBLEM Service Alert: sambaserver/sambaserver_root is OK"
but no automatic closure/merge happened. As I said, there's no mention
in the logs. How can I understand what's going on?
Thanks,
Giuseppe
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
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