Hi Asanka,
On 22/06/11 11:03, Asanka Gunasekera wrote:
1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users)
what about your setting Set($AutoCreateNonExternalUsers, 1);? Moreover, can you paste your attr_match_list? Giuseppe
________________________________ From: Asanka Gunasekera<asanka_gunasek...@yahoo.co.uk> To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards ________________________________ From: Kevin Falcone<falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:Hi I have installed RT4 and when I try to create a user I am getting an error RT error "Couldn't load user ''Are you sure the user doesn't already exist? Go to Tools -> Configuration -> Users -> Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevinI read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks& regards -------- 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
-- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
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