On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: > Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?
When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher > Lasater > Sent: Monday, June 27, 2011 3:26 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Ticket can be Resolved when Depending on Rejected > Approval Ticket > > > > Hello, > > Not sure if this is normal, but I have a Queue set up so > that when a ticket is > created it will automatically create another ticket for Approval. This > seems to be working > well, since the original ticket is immediately created with a Dependency > for the Approval > ticket. If I try to Resolve the ticket before the approval process I get > a dependency error, > which is what I expect, but if I reject the approval I can then resolve > the original ticket. > Shouldn't I get an error message at this point saying it cannot be > resolved and needs to be > rejected? Or have the approval automatically reject/close/resolve the > original ticket? > > > > Thanks > > > > > > Christopher Lasater > Technology Analyst I > Taleo > T. 904.520.6046 > E. [1]clasa...@taleo.com > [2]TALEO > > This email and any attachments thereto may contain private, confidential, > and privileged > material for the sole use of the intended recipient named in the original > email to which this > message was attached. Any review, copying, or distribution of this email > (or any attachments > thereto) by others is strictly prohibited. If you are not the intended > recipient, please > return this email to the sender immediately and permanently delete the > original and any copies > of this email and any attachments thereto. > > > > References > > Visible links > 1. mailto:clasa...@taleo.com > 2. http://www.taleo.com/ > -----BEGIN PGP SIGNATURE----- > Version: 10.1.0 (Build 860) > > iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk > PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL > XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT > mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 > KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH > /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== > =ZVsj > -----END PGP SIGNATURE----- > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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