What do you mean by cascade the reject up to the Original ticket? The original ticket shows that the depends on ticket (the approval) is rejected, but the status for the original does not changed...
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: > Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher > Lasater > Sent: Monday, June 27, 2011 3:26 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Ticket can be Resolved when Depending on > Rejected Approval Ticket > > > > Hello, > > Not sure if this is normal, but I have a Queue set up so > that when a ticket is > created it will automatically create another ticket for Approval. This > seems to be working > well, since the original ticket is immediately created with a Dependency > for the Approval > ticket. If I try to Resolve the ticket before the approval process I get > a dependency error, > which is what I expect, but if I reject the approval I can then resolve > the original ticket. > Shouldn't I get an error message at this point saying it cannot be > resolved and needs to be > rejected? Or have the approval automatically reject/close/resolve the > original ticket? > > > > Thanks > > > > > > Christopher Lasater > Technology Analyst I > Taleo > T. 904.520.6046 > E. [1]clasa...@taleo.com > [2]TALEO > > This email and any attachments thereto may contain private, confidential, > and privileged > material for the sole use of the intended recipient named in the original > email to which this > message was attached. Any review, copying, or distribution of this email > (or any attachments > thereto) by others is strictly prohibited. If you are not the intended > recipient, please > return this email to the sender immediately and permanently delete the > original and any copies > of this email and any attachments thereto. > > > > References > > Visible links > 1. mailto:clasa...@taleo.com > 2. http://www.taleo.com/ > -----BEGIN PGP SIGNATURE----- > Version: 10.1.0 (Build 860) > > iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk > PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL > XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT > mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 > KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH > /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== > =ZVsj > -----END PGP SIGNATURE----- > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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