On 7/12/2011 6:06 PM, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 02:47:26PM -0400, Jeff Blaine wrote:
Hi,
I've hit the following snag, with more info futher down.
If anyone has any ideas, I'd love to hear them!
'Everyone' has 'CreateTicket' rights.
First the error:
=============================================================
[root@rtdev1 log]# /apps/rt/bin/rt-mailgate --debug --queue
incidentreports --action correspond --url http://rtdev1.our.org
From: jbla...@our.org
Subject: testing mailgate
To: incident-repo...@rtdev1.our.org
FOO<CTRL-D>
/apps/rt/bin/rt-mailgate: temp file is '/tmp/j8KbkElkcm'
/apps/rt/bin/rt-mailgate: connecting to
http://rtdev1.our.org/REST/1.0/NoAuth/mail-gateway
Can't call method "HasRight" on an undefined value at
/apps/rt/bin/../lib/RT/User_Overlay.pm line 1277.
=============================================================
Without an RT version, that error message can't be used to figure out
what happened.
I suspect you've broken some of your other tables in the migration if
memberships aren't showing up properly
-kevin
3.8.7 with the security patches
I suspect that as well, but it took me ~3 hours to
get this far and I'm trying to get past it somehow
instead of trying to figure out a completely different
plan of attack and starting over :(
Background and other info:
This is a development box with the goal of duplicating
the production box.
I dumped the majority of tables from the production box
and loaded them on this development box. I left out
'sessions', 'tickets', 'links', 'attachments', 'transactions',
and 'templates'
On this box, after the "migration", Configuration --> Users
shows "root" and not the other ~40 users that the production
server shows. Looking in the public.users, they are present,
so I can't figure that out...
So far, this is the only thing that appears flawed in
the "migration" -- the website is up, I can see the
queues in the UI.
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2011 Training: http://bestpractical.com/services/training.html
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2011 Training: http://bestpractical.com/services/training.html
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2011 Training: http://bestpractical.com/services/training.html
