Kenn, Anything that you can find would be appreciated.
Thanks, Mike On Thu, Aug 4, 2011 at 7:08 PM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > Michael, > > Several years ago we needed to convert some tickets from a "home" ticket > system to RT. We did it via a perl program using the API. I'd have to search > some of my old archives to find it, if you are interested. > > Kenn > LBNL > > On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen > <michael.st...@livetext.com>wrote: > >> All, >> >> I am wondering if anyone has successfully converted a database from >> another ticketing system to RT. I found a thread from 2008 about OTRS ( >> http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said >> that most people abandon their former ticketing systems to start fresh with >> RT. >> >> In my case, I have about 1200 tickets that I would like to save currently >> living in a Support Center ticketing system by Quality Unit. If anyone has >> had success in converting a DB, and/or if there is any existing >> documentation I haven't found, please let me know. Also, if anyone has met >> with failure attempting to do something like this, I would appreciate your >> feedback, as well. I'd like to avoid wasted effort if it's not worth it in >> the long run. >> >> Thanks, >> >> Mike >> >> >> -------- >> 2011 Training: http://bestpractical.com/services/training.html >> > > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
