We just left the old one behind for reference in case we needed it, and moved over all active tickets to the new system.
-Mark From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michael Steen Sent: Thursday, August 04, 2011 7:29 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Convert Other Ticketing System DB to RT? Kenn, Anything that you can find would be appreciated. Thanks, Mike On Thu, Aug 4, 2011 at 7:08 PM, Kenneth Crocker <kfcroc...@lbl.gov<mailto:kfcroc...@lbl.gov>> wrote: Michael, Several years ago we needed to convert some tickets from a "home" ticket system to RT. We did it via a perl program using the API. I'd have to search some of my old archives to find it, if you are interested. Kenn LBNL On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen <michael.st...@livetext.com<mailto:michael.st...@livetext.com>> wrote: All, I am wondering if anyone has successfully converted a database from another ticketing system to RT. I found a thread from 2008 about OTRS (http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said that most people abandon their former ticketing systems to start fresh with RT. In my case, I have about 1200 tickets that I would like to save currently living in a Support Center ticketing system by Quality Unit. If anyone has had success in converting a DB, and/or if there is any existing documentation I haven't found, please let me know. Also, if anyone has met with failure attempting to do something like this, I would appreciate your feedback, as well. I'd like to avoid wasted effort if it's not worth it in the long run. Thanks, Mike -------- 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation
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