Dominic, Thank for your answer.
We check our current version and we are at 2.43... # grep VERSION Encode.pm our $VERSION = sprintf "%d.%02d", q$Revision: 2.43 $ =~ /(\d+)/g; XSLoader::load( __PACKAGE__, $VERSION ); There is a 2.44 version but the release notes ( http://cpansearch.perl.org/src/DANKOGAI/Encode-2.44/Changes) does not appear to have addressed this issue. In fact I do not know if the problem is with Encode, Perl, or with RT... I looked at the current bug list (https://rt.cpan.org/Public/Dist/Display.html?Name=Encode), but nothing similar has been reported recently. Thierry -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011