We have noticed that some pages in our RT-3.8.8 installation have started to load slowly. It turns out that on pages which presents a menu for Ticket Owner, the menu has become much larger than it used to be. It is now populated with thousands of entries! Almost equal to the total number of users (privileged and unprivileged) in our database. We only have around 100 privileged users. The page for building a New Search from scratch has this problem.
Looking at the code I see that RT tries to identify users which have the 'OwnTicket' right, and displays these in the menu: my $Users = RT::Users->new( $session{CurrentUser} ); $Users->WhoHaveRight( Right => 'OwnTicket', Object => $object, IncludeSystemRights => 1, IncludeSuperusers => $isSU ); This call returns many more users than expected. The 'OwnTicket' right had not been granted explicitly to any user or group, I tried to to assign this right explicitly, but that did not fix the problem. The System group 'Everyone' only has the rights CommentOnTicket, CreateTicket, ReplyToTicket. Any hints on how to resolve this problem? - Vegard V - -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011