Hi Kevin, >You can be in multiple groups, which one should it choose?
Okay, you're right. This will not work :-) >> And - side effect - if I create a search with "cc.id =" and search for the id of the group I >> cannot get any result - okay or not okay ? >Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want QueueCc No. Let me explain little bit more: - I have a group called TEST, id is 138,, contains two user - create a ticket, set group TEST in cc - now find all tickets with group TEST in cc I tried all of the *.id options I found in RT (4.0.2) - no one worked: Requestor.id = 138 OR Cc.id = 138 OR AdminCc.id = 138 OR Watcher.id = 138 OR Owner.id = 138 OR QueueCc.id = 138 OR QueueAdminCc.id = 138 OR QueueWatcher.id = 138 No result at all. Where am I wrong ? Cheers - Michael -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
