On 09/28/2011 11:08 AM, Joop wrote: >> is there a way in RT 4.x to reduce the information an unprivileged >> user can see when he's accessing >> his tickets via the RT webinterface? >> > Yes, use Callbacks to skip the transactions you don't want. > The Callback you want to add is: > /opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction
Note that this callback also applies to the normal ticket history display, not just self service. To affect just self service, you should put something like this as the first <%init> line: return if $session{'CurrentUser'}->Privileged; Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011