Hi, If you have access to RT server console, you can run this command:
/opt/rt4/bin/rt show -l ticket/ticket_number which will give you detailed data and these 2 interesting fields: ... Created: Tue, Aug 16, 2011 3:00:37 PM ... Started: Tue, Aug 16, 2011 3:02:18 PM Em 28-09-2011 16:19, Jason Ketola escreveu: > Hi, > > I'm trying to figure out how to do analytics on response times to > messages. That is, I want to be able to graph, for instance, how long > it's taking on average for messages hitting our queue to get a response > (I'm not looking for time to resolution). From what reading I've done, > it seems like I'll need to create a custom field to do this, right? Or > is there somewhere else I should look? > > Thank you! > Jason > > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
