Using the sample, my config fails to load - it says it fails on line 98 which
would correspond with the "defaults => {" line (notice the S on defaults, not
the "default" line).
This example was found @
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 so either the wiki is
wrong, I read and implemented something wrong or my sample is wrong....
Randy
Set(%Lifecycles,
default => {
initial => [ 'new' ],
active => [ 'open', 'ABC', 'At_Client', 'ABC-E', 'Developing',
'stalled' ],
inactive => [ 'resolved', 'rejected', 'deleted' ],
}
defaults => {
on_create => 'new',
on_merge => 'resolved',
approved => 'open',
denied => 'rejected',
},
transitions => {
=> [qw(new open resolved)],
# from => [ to list ],
new => [qw(open stalled ABC At_Client ABC-E Developing resolved
rejected deleted)],
open => [qw(stalled ABC At_Client ABC-E Developing resolved
rejected deleted)],
ABC => [qw(open stalled At_Client ABC-E Developing resolved rejected
deleted)],
At_Client => [qw(open stalled ABC ABC-E Developing resolved rejected
deleted)],
'ABC-E' => [qw(open stalled ABC At_Client Developing resolved
rejected deleted)],
Developing => [qw(open stalled ABC At_Client ABC-E resolved rejected
deleted)],
stalled => [qw(open ABC At_Client ABC-E Developing rejected resolved
deleted)],
resolved => [qw(open ABC At_Client ABC-E Developing stalled rejected
deleted)],
rejected => [qw(open ABC At_Client ABC-E Developing stalled resolved
deleted)],
deleted => [qw(open ABC At_Client ABC-E Developing stalled rejected
resolved)],
},
rights => {
'* -> deleted' => 'DeleteTicket',
'* -> *' => 'ModifyTicket',
},
actions => [
'new -> open' => { label => 'Open It', update => 'Respond' },
'new -> resolved' => { label => 'Resolve', update => 'Comment' },
'new -> rejected' => { label => 'Reject', update => 'Respond' },
'new -> deleted' => { label => 'Delete' },
'open -> stalled' => { label => 'Stall', update => 'Comment' },
'open -> resolved' => { label => 'Resolve', update => 'Comment' },
'open -> rejected' => { label => 'Reject', update => 'Respond' },
'stalled -> open' => { label => 'Open It' },
'resolved -> open' => { label => 'Re-open', update => 'Comment' },
'rejected -> open' => { label => 'Re-open', update => 'Comment' },
]
);
);
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