ok, i copied and pasted just as it was explained, I then restarted Apache and
then compiling failed...
not sure where to go from here. Do the values from the RT_Config need
commented out or does the RT_SiteConfig override those settings?
here is what happened, if you need to see the full config, let me know.
Randy
[root@localhost etc]# vi RT_SiteConfig.pm
[root@localhost etc]# `perl -c etc/RT_SiteConfig.pm`
Can't open perl script "etc/RT_SiteConfig.pm": No such file or directory
[root@localhost etc]# `perl -c /apps/rt4/etc/RT_SiteConfig.pm`
/apps/rt4/etc/RT_SiteConfig.pm syntax OK
[root@localhost etc]# /etc/init.d/httpd restart
Stopping httpd: [ OK ]
Starting httpd: [Wed Oct 12 18:47:13 2011] [warning]: (in cleanup) Error
while loading /apps/rt4/sbin/rt-server: Not a HASH reference at
/apps/rt4/sbin/../lib/RT/Lifecycle.pm line 620.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Queue.pm line 161.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Scrip.pm line 72.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Scrip.pm line 72.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Scrips.pm line 72.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Scrips.pm line 72.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Transaction.pm line
82.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Transaction.pm
line 82.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Transactions.pm line
73.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Transactions.pm
line 73.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Record.pm line 1492.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/Record.pm line
1492.
Compilation failed in require at (eval 83) line 3.
...propagated at /usr/share/perl5/base.pm line 94.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/User.pm line 70.
Compilation failed in require at (eval 82) line 3.
...propagated at /usr/share/perl5/base.pm line 94.
BEGIN failed--compilation aborted at /apps/rt4/sbin/../lib/RT/CurrentUser.pm
line 97.
Compilation failed in require at /apps/rt4/sbin/../lib/RT/Handle.pm line 238.
(/apps/rt4/sbin/../lib/RT.pm:342)
[Wed Oct 12 13:47:13 2011] [error] (EAI 2)Name or service not known: Failed to
resolve server name for 10.0.1.153 (check DNS) -- or specify an explicit
ServerName
[ OK ]
-----Original Message-----
From: [email protected] on behalf of Ruslan Zakirov
Sent: Wed 10/12/2011 12:21 PM
To: Randy Black
Cc: RT users
Subject: Re: [rt-users] Custom Status 4.0.2
On Wed, Oct 12, 2011 at 4:58 PM, Randy Black <[email protected]> wrote:
> Hi Ruslan,
Hello,
>
> That's a good question. I would be pleased to use the defaults. I had
> limited exposure to RT 3.x and brand new to RT4 as a sys admin. My main goal
> is to add just a few statuses and a spam action.
>
> I went to the training in Chicago, but I'm afraid I must have not been
> caffeinated enough or over caffinated when we went over that section...
>
> How do I add "InProgress" and "WaitingOnClient" to the statuses and a "spam"
> action?
You keep Ccing rt-users@ mailing list so other people can help you %)
First of all, open RT_Config.pm that is, as well, in etc dir. Copy
default %Lifecycle setting from it into RT_SiteConfig.pm starting from
"Set(%Lifecycles," ending with ");". Restart your server to make sure
it worked or run `perl -c etc/RT_SiteConfig.pm` to make sure syntax is
ok even before restarting server.
Then you can add new statuses. You probably need "active => [...],"
line. Then for new statuses you add allowed transitions. And so on.
Just make sure every bracket and quote character is balanced. If you
don't trust your changes, check syntax with above command after every
change.
>
> Thanks much for your help!
> Randy
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of
> Ruslan Zakirov
> Sent: Tuesday, October 11, 2011 2:55 PM
> To: Randy Black
> Subject: Re: [rt-users] Custom Status 4.0.2
>
> On Tue, Oct 11, 2011 at 11:37 PM, Randy Black <[email protected]> wrote:
>> I simply copied and pasted the code from some one's prod box posted on the
>> wiki here:
>
> My editor pastes additional braces into code if I paste it in a wrong mode.
>
> http://requesttracker.wikia.com/wiki/CustomStatusesInRt4
>
> That article copies mostly everything from RT_Config.pm.
>
>>
>> That didn't work, so I tried your suggestions, with leaving the rest
>> untouched.
>
> Why didn't you use defaults from RT_Config.pm?
>
>>
>> Thanks,
>> Randy
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf
>> Of Ruslan Zakirov
>> Sent: Tuesday, October 11, 2011 2:35 PM
>> To: Randy Black
>> Cc: RT users
>> Subject: Re: [rt-users] Custom Status 4.0.2
>>
>> On Tue, Oct 11, 2011 at 11:15 PM, Randy Black <[email protected]> wrote:
>>> Tried this - no dice.
>>
>> What is "this"? I spotted two most obvious errors. Sadly you have
>> more. Send the current variant.
>>
>>> Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at
>>> /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly or
>>> square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of
>>> line\nCompilation failed in require at /apps/rt4/sbin/../lib/RT/Config.pm
>>> line 888.\n\t(in cleanup) Error while loading /apps/rt4/sbin/rt-server:
>>> Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at
>>> /apps/rt4/etc/RT_SiteConfig.pm line 107, near "=>"\nMissing right curly or
>>> square bracket at /apps/rt4/etc/RT_SiteConfig.pm line 143, at end of
>>> line\nCompilation failed in require at /apps/rt4/sbin/../lib/RT/Config.pm
>>> line 888.\n
>>>
>>>
>>> -----Original Message-----
>>> From: [email protected] [mailto:[email protected]] On Behalf
>>> Of Ruslan Zakirov
>>> Sent: Tuesday, October 11, 2011 9:26 AM
>>> To: Randy Black
>>> Subject: Re: [rt-users] Custom Status 4.0.2
>>>
>>> On Tue, Oct 11, 2011 at 2:07 AM, Randy Black <[email protected]> wrote:
>>>> Using the sample, my config fails to load - it says it fails on line 98
>>>> which would correspond with the "defaults => {" line (notice the S on
>>>> defaults, not the "default" line).
>>>>
>>>> This example was found @
>>>> http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 so either the wiki
>>>> is wrong, I read and implemented something wrong or my sample is wrong....
>>>>
>>>> Randy
>>>>
>>>>
>>>> Set(%Lifecycles,
>>>>
>>>> default => {
>>>> initial => [ 'new' ],
>>>> active => [ 'open', 'ABC', 'At_Client', 'ABC-E', 'Developing',
>>>> 'stalled' ],
>>>> inactive => [ 'resolved', 'rejected', 'deleted' ],
>>>> }
>>>
>>> this closing bracket should be deleted. Most closing brackets need
>>> comma or semi right after.
>>>
>>>>
>>>> defaults => {
>>>> on_create => 'new',
>>>> on_merge => 'resolved',
>>>> approved => 'open',
>>>> denied => 'rejected',
>>>> },
>>>>
>>>>
>>>> transitions => {
>>>> => [qw(new open resolved)],
>>>> # from => [ to list ],
>>>> new => [qw(open stalled ABC At_Client ABC-E Developing
>>>> resolved
>>>> rejected deleted)],
>>>> open => [qw(stalled ABC At_Client ABC-E Developing resolved
>>>> rejected deleted)],
>>>> ABC => [qw(open stalled At_Client ABC-E Developing resolved
>>>> rejected deleted)],
>>>> At_Client => [qw(open stalled ABC ABC-E Developing resolved
>>>> rejected
>>>> deleted)],
>>>> 'ABC-E' => [qw(open stalled ABC At_Client Developing resolved
>>>> rejected deleted)],
>>>> Developing => [qw(open stalled ABC At_Client ABC-E resolved
>>>> rejected
>>>> deleted)],
>>>> stalled => [qw(open ABC At_Client ABC-E Developing rejected
>>>> resolved deleted)],
>>>> resolved => [qw(open ABC At_Client ABC-E Developing stalled
>>>> rejected
>>>> deleted)],
>>>> rejected => [qw(open ABC At_Client ABC-E Developing stalled
>>>> resolved
>>>> deleted)],
>>>> deleted => [qw(open ABC At_Client ABC-E Developing stalled
>>>> rejected
>>>> resolved)],
>>>> },
>>>>
>>>> rights => {
>>>> '* -> deleted' => 'DeleteTicket',
>>>> '* -> *' => 'ModifyTicket',
>>>> },
>>>>
>>>> actions => [
>>>> 'new -> open' => { label => 'Open It', update => 'Respond' },
>>>> 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
>>>> 'new -> rejected' => { label => 'Reject', update => 'Respond' },
>>>> 'new -> deleted' => { label => 'Delete' },
>>>> 'open -> stalled' => { label => 'Stall', update => 'Comment' },
>>>> 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
>>>> 'open -> rejected' => { label => 'Reject', update => 'Respond' },
>>>> 'stalled -> open' => { label => 'Open It' },
>>>> 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
>>>> 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
>>>> ]
>>>> );
>>>> );
>>>
>>> these two closing parens with semicolons right after looks wrong as well.
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> Best regards, Ruslan.
>
--
Best regards, Ruslan.
--------
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