I am autocreating users from apache client certificate authentication. Everyone in my organization can access the site.

However, there is a problem. Let's say John has never logged into RT. Then, he sends a mail to the system. An unprivileged account is created for him. Afterwards, he logs into the system and a privileged account is created.

But his email was already in the system, so his email is not associated with his account. If I try to change by hand, I get 'email address already in use'.

Is it possible to avoid this behaviour? Running RT-3.8.

Thanks in advance,
-Eduardo
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28 & 29, 2011

Reply via email to