On Sun, Nov 20, 2011 at 04:42:56PM +0000, ronen_am...@dell.com wrote: > Hi all, > > > > I am using RT 4.0.3 on CentOS 5.6 > > When we try to steal a ticket, we don't get a notification.
Stealing a ticket means that you're now the owner. I assume you have $NotifyActor set to the default of 0 in your config. Since you stole the ticket, RT won't email you to tell you about the change. It sounds like you want to notify the previous owner, which means you may want http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm and another scrip to notify Requestors on Owner Change. -kevin > From the logs: > > [Sun Nov 20 16:34:56 2011] [info]: > <rt-4.0.3-4667-1321806896-823.22-...@xxx.com> #22/793 - > Scrip 2 On Owner Change Notify Owner > (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) > > [Sun Nov 20 16:34:56 2011] [info]: > <rt-4.0.3-4667-1321806896-823.22-...@xxx.com> No recipients > found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) > > > > > > Why is that? > > Where can I configure that it will send emails to both old owner and > requestor? > > > > Regards, > > > > Ronen > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
