Hi, I have upgraded to RT 4. I have defined a few different custom statuses in RT_SIteConfig such as:
Set(%Lifecycles, default => { initial => [ 'new' ], active => [ 'open', 'stalled', 'next_rel', 'inv_pend', 'cust_info' ], inactive => [ 'resolved', 'rejected', 'deleted' ], When I log in I see the QuickSearch includes these columns (''next_rel, 'inv_pend', 'cust_info'). The summaries "Active Tickets I own" and "Waiting Tickets I own" group tickets by state (ie. Active or Waiting) regardless of their status. Is there a way to customize the Quicksearch to group by state, ie. 3 columns "Active", "Waiting", "Planning"? Also where can the state of a status be defined, for example "cust_info" should be a Waiting state? Thanks for any help Sean
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