Ronald, Did you try by adding 'resolved' as an active status?
Just a thought. Haven't checked it out, myself. Kenn On Wed, Jan 18, 2012 at 7:22 AM, Ronald J. Yacketta <yacke...@potsdam.edu>wrote: > Hello all! > > I have been stumbling around trying to display 'resolved' status in > Quicksearch, so far I have a copy of Quicksearch modified as such > > --- Quicksearch 2012-01-17 13:36:47.000000000 -0500 > +++ ../../../local/html/Elements/**Quicksearch 2012-01-18 > 10:20:53.000000000 > -0500 > @@ -54,12 +54,14 @@ > &> > <& $comp, > queue_filter => sub { $_->CurrentUserHasRight('**ShowTicket') && > !exists $unwanted->{$_->Name} }, > + statuses => \@stats, > &> > </&> > </div> > <%INIT> > my $unwanted = > $session{'CurrentUser'}->**UserObj->Preferences('**QuickSearch', > {}); > my $comp = $SplitByLifecycle? '/Elements/**QueueSummaryByLifecycle' : > '/Elements/**QueueSummaryByStatus'; > +my @stats = qw(new open stalled resolved); > </%INIT> > <%ARGS> > $SplitByLifecycle => 1 > > I also tried $SplitByLifecycle => 0 > > Regards, > > Ron > > -------- > RT Training Sessions > (http://bestpractical.com/**services/training.html<http://bestpractical.com/services/training.html> > ) > * Boston March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012