Yes, I understand the method, but not sure why due date can't define time, any idea?
---------- BlackBerry solution provided by www.principleone.com ----- Original Message ----- From: rt-users-boun...@lists.bestpractical.com <rt-users-boun...@lists.bestpractical.com> To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> Sent: Fri Dec 16 04:09:48 2011 Subject: Re: [rt-users] SLA due exceed monitor On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote: > Guys, I am trying to monitor SLA due date using external tools like nagios or > zabbix, but I haven't find a way to do that, we have SLA extension running > for couple months now. > Anyone could give me some advice based on rt command line or mysql queue? Use the Query Builder to search for overdue tickets, once you're happy with the results, you can run that same search from bin/rt -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
