On Thu, Jan 05, 2012 at 06:23:56AM +0000, Asanka Gunasekera wrote: > Hi, the steps which I have taken while trying to setup Approvals as follows > 1) Create queue PO-Qre > a) Create template "Create Approvals" > > ===Create-Ticket: poreq > Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} > Depended-On-By: TOP > Queue: Approvals-PO
Approvals tickets belong in the ___Approvals queue. -kevin > Type: approval > Owner: username-of-owner #note this is so that notifications work > properly > Content: Someone has created a purchase requisition. Please review > and approve it, so they can spend some money. > ENDOFCONTENT > > b) Create the script "Create PO-Req approval" > > Description: Create PO Req approval > Condition: On Create > Action: Create Tickets > Template: Create Approval > Stage: TransactionCreate > > c)gave permission to the users who can create tickets under PO-Req > > 2) Create Approvals-PO queue > > d)Copy templates from _Approvals (or ran the script) > e)Set the reply address to PO-Req > f)Add the people as AddminCC who are to approve the ticlets > > Now when I create a ticket under PO-Req, in the log it says it is creating > ticket in Approvel-PO queue. > But I am unable to find the tickets in the DB or under Approvals tab > > Can some one tell me what is going > on!!! > > Thanks and best Regards > > > ---------------------------------------------------------------------------------------------- > > From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> > To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> > Sent: Thursday, 5 January 2012, 11:02 > Subject: Re: [rt-users] setting up approvals on RT 4.0.1 > Thanks you for the reply > Best Regards > > > ---------------------------------------------------------------------------------------------- > > From: Kevin Falcone <falc...@bestpractical.com> > To: rt-users@lists.bestpractical.com > Sent: Tuesday, 3 January 2012, 23:34 > Subject: Re: [rt-users] setting up approvals on RT 4.0.1 > On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera wrote: > > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > > [1]http://requesttracker.wikia.com/wiki/ApprovalCreation > > but in this document it talks about copying scripts and templates > from _Approval queue. > > I can only find 5 templates but there are no scripts > > Those Scrips were replaced in about mid-3.8 with > RT::Approval::Rules::*. You shouldn't need to copy them anywhere in > order to use Approvals. You'll want to modify the Templates as needed > and set up your CreateTickets scrip to actually create the Approvals > tickets. > > -kevin > > -------- > RT Training Sessions ([2]http://bestpractical.com/services/training.html) > * Boston -- March 5 & 6, 2012 > > -------- > RT Training Sessions ([3]http://bestpractical.com/services/training.html) > * Boston -- March 5 & 6, 2012 > > References > > Visible links > 1. http://requesttracker.wikia.com/wiki/ApprovalCreation > 2. http://bestpractical.com/services/training.html > 3. http://bestpractical.com/services/training.html > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston ? March 5 & 6, 2012
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012