On 02/13/2012 09:38 AM, Asanka Gunasekera wrote: > Now can some one tell me what I am doing wrong, below is my template > > ===Create-Ticket: poreq > Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} > Depended-On-By: TOP > Queue: Approvals-PO
This _won't_ work. You _need_ to use the ___Approvals queue. (Kevin, my coworker, told you this a while ago.) > Type: approval > Owner: appro...@iil.informatics.lk #username-of-owner #note this is so > that notifications work properly Trailing comments like the above aren't supported, so RT is trying to set the Owner to "appro...@iil.informatics.lk #username-of-owner #note this is so that notifications work properly". That doesn't work, as you might imagine. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012