hello, you can write your own perl script and launch it in a terminal. inside your script you will search for all revelent tickets and apply your modifications.
take a look at this script on how to initialize and search for tickets : http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind Raphaël MOUNEYRES "Chris Rios" <cr...@hotwirecommunication.com> Envoyé par : rt-users-boun...@lists.bestpractical.com 18/01/2012 17:05 A <rt-users@lists.bestpractical.com> cc Objet [rt-users] RT 4.0.4 - Running Extract Custom Fields script on existing tickets in queue? All, I finally got my ExtractCF working last night on incoming tickets to a queue, what I would like to do is find a way to manually run that script against the existing tickets in the queue (There’s about 2500). Is this possible at all? Please advise. Thank you! Chris -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
