On 1/26/2012 8:38 AM, Ronald J. Yacketta wrote:
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific data from the DB and update
an External Site for notifications. The script is used to inform the
campus when we are planning server maintenance or are working on a
issue that impacts the campus.
Would like to convert the external perl script into a RT Custom Scrip
that acts upon 'Correspond' || 'Comment' && CF modification, when
those conditions are met the Custom Action will call an external perl
script with appropriate data to update the notification www site.
Have the following (based on
http://requesttracker.wikia.com/wiki/OnCustomFieldValueChange) which
throws 'RT: Couldn't load object RT::Transaction #0
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2164)' in the log
unless (
( ($self->TransactionObj->Type eq "Correspond"
|| $self->TransactionObj->Type eq "Comment")
&& $self->TransactionObj->Field == 18 )
) {
return 0;
}
return 0 unless $self->TicketObj->FirstCustomFieldValue('External
Updates') =~ /Public Status/i;
1;
Regards,
Ron
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
A little more background
The CF was created as such:
Type: Select One value
Request Type: Select Box
Applies To: Ticket Transactions
Values:
Change Log
Public Status
Private Status
Script created as such:
Condition: User Defined
Action: User Defined
Template: Blank
Stage:TransactionCreate
Not sure it is a Scrip issue, I modified the script and put "1;" in each
box and still get the log message. Also tried with each box being empty,
no joy same log message.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
