On Thu, Jan 26, 2012 at 08:38:42AM -0500, Ronald J. Yacketta wrote: > All, > > We have an external perl script that trolls through the RT MySQL DB > looking for recent transactions with a specific CF that has been > updated. The script will pull out specific data from the DB and > update an External Site for notifications. The script is used to > inform the campus when we are planning server maintenance or are > working on a issue that impacts the campus. > > Would like to convert the external perl script into a RT Custom > Scrip that acts upon 'Correspond' || 'Comment' && CF modification, > when those conditions are met the Custom Action will call an > external perl script with appropriate data to update the > notification www site. > > Have the following (based on > http://requesttracker.wikia.com/wiki/OnCustomFieldValueChange) which > throws 'RT: Couldn't load object RT::Transaction #0 > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2164)' in the log
This is just a warning, not an error, and unrelated to your scrip not matching. > unless ( > ( ($self->TransactionObj->Type eq "Correspond" > || $self->TransactionObj->Type eq "Comment") > && $self->TransactionObj->Field == 18 ) > ) { > return 0; > } > > return 0 unless $self->TicketObj->FirstCustomFieldValue('External > Updates') =~ /Public Status/i; Your CF is actually a transaction CF, not a ticket cf. You have to ask for the TransactionObj->FirstCustomFieldValue('External Updated') Also, if you have a look in your DB, is Field being set on the Correspond/Comment transactions for this? Unfortunately, even with the problem I listed above, you have a worse problem. Transaction Custom Fields aren't set until After the Correspond/Comment, which means that the value won't be available to you in the Scrip Condition. Your best bet is to make this Scrip a TransactionBatch scrip, which lets it run last, and then you can check for Correspond or Comment and TransactionObj->FirstCustomFieldValue Please don't change all your Scrips to TransactionBatch, as it causes the Preview Scrips feature to not work. -kevin
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