Where might I find information on the per-queue setting for "Workflow" which has a choice called "Approval"
What is the idea? Where is it explained? How does one make use of it? I converted a test queue to use the "Approval" workflow, submitted a ticket, resolved the ticket, and saw nothing out of the ordinary. It's quite possible this has been around for awhile, but we made the jump from 3.4.4 to 4.0.4. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012